Payment and Refund Policy

Last updated on 22 September 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all payments made for corporate programming services provided by scoopvibraly. These services include custom software development, coding workshops for corporate teams, system integration projects, and ongoing maintenance agreements tailored to business clients in Singapore. The policy governs transactions conducted through our commercial website and covers both one-time projects and recurring service arrangements. It does not extend to personal or consumer purchases but focuses exclusively on business-to-business engagements.

Prices, Currencies, Taxes, and Any Additional Charges

All quoted prices are in Singapore Dollars (SGD) unless otherwise agreed in writing. Prices are exclusive of Goods and Services Tax (GST) at the prevailing rate of nine percent, which will be added at checkout where applicable. Additional charges may include project-specific expenses such as third-party software licences, travel for on-site work, or expedited delivery of deliverables. Clients receive a detailed breakdown before any binding agreement is formed. Currency conversion fees for international payments are borne by the client.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept bank transfers, corporate credit cards, and electronic payment platforms commonly used in Singapore. Payment authorisation occurs upon submission of an order or booking request, with funds held until service confirmation. All transactions are processed through secure gateways that comply with Singapore's data protection standards. Clients must ensure sufficient funds are available; declined payments will delay project commencement.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed only after we issue a written confirmation following receipt of payment details and acceptance of the service terms. Initial quotes do not constitute a binding agreement. Corporate clients receive a formal service agreement outlining deliverables, timelines, and milestones. Work begins only after both parties have executed the agreement and cleared funds are received.

Cancellation Rights and Applicable Cancellation Periods

Clients may cancel a confirmed project within fourteen days of the contract formation date, provided no substantive work has commenced. Cancellations after this period or after project kick-off incur fees proportional to work completed. Subscription-based maintenance services require thirty days' written notice for termination. No cooling-off period applies to bespoke corporate programming under Singapore law for business clients.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only where services have not been delivered or where we fail to meet agreed specifications due to our fault. Non-refundable items include partially completed custom code, pre-paid third-party licences, and any work already reviewed and approved by the client. Promotional or discounted packages are ineligible for refunds once initiated. Force majeure events may also limit refund entitlements.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, submit a written notice via the contact form on our website or by email to [email protected]. Include the project reference number, date of payment, reason for the request, and supporting documentation such as correspondence or deliverables. Requests must be made within thirty days of the disputed event. Incomplete submissions will be returned for additional information.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team reviews each request within ten business days. We inspect provided evidence against the original service agreement. Approved refunds are communicated in writing with an expected processing timeline. Rejected requests include a clear explanation and any appeal options available under Singapore consumer protection laws. Clients may escalate unresolved disputes through the Small Claims Tribunal if eligible.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued via the original payment method, typically within fourteen business days of approval. Bank transfers may take up to seven additional days to appear in the client's account. We notify clients once the refund has been processed. No interest accrues on refunded amounts.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital deliverables such as source code are considered provided upon delivery and acceptance, limiting refund options thereafter. Subscription services for ongoing programming support bill monthly and prorate refunds only for unused full months. Promotional offers are subject to their specific terms, often excluding refunds after redemption. Clients should review all offer conditions before acceptance.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days to avoid project suspension. Duplicate charges are investigated and credited automatically upon detection. Chargeback requests are treated as disputes and may result in service termination. Suspected fraudulent activity leads to immediate account review and reporting to Singapore authorities where required.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy excludes rights under the Consumer Protection (Fair Trading) Act or the Unfair Contract Terms Act of Singapore. Business clients retain protections against unfair practices, including misleading representations about service quality or pricing. These statutory rights prevail over any conflicting policy terms.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, contact us using the details on our Contacts page or via [email protected]. We may update the policy periodically to reflect legal changes; the current version is always available on our website. The last update occurred on 22 September 2026. Continued use of our services after updates constitutes acceptance of the revised terms.